Because of pressure to do so, and word of mouth that has turned more into Chinese whispers, there seems to be an obsession with tracking everything on social media. The desire is there to watch for every mention, decipher between the good and the bad and hear every last word about a company that exists on the world wide web. Why? If you are planning on doing this ask yourself that very question. What are you going to do with that info.
For business, Twitter is not all about what you're saying or even what you're hearing. It's about the interactions taking place whilst you're doing both. Make no mistake, I hear pretty much every big news piece break on Twitter before anywhere else, and I also pride my feeds on valuable and engaging content. But that is not what makes Twitter so special.